229bt Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out how 229bt ("229bt", "we", "us", "our") collects, uses, stores, discloses and protects the personal data of users ("Player", "you", "your") who access or use the 229bt website, mobile site and associated services. By creating an account or continuing to use the 229bt platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all players accessing 229bt from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. If you do not agree with this Policy, please do not use the 229bt platform. Questions about this Policy should be directed to [email protected].

Key Commitments at a Glance

The cards below summarise 229bt's core data protection commitments. Please read each full section below for complete details.

1. What Personal Data We Collect

229bt collects personal data directly from you when you register, verify your account, deposit funds, contact support, or interact with the platform. We may also collect data automatically as you use the site. The categories of data we collect are as follows.

• Identity Data: Full name, date of birth, nationality, and government-issued identification document details (e.g. National ID card, passport) submitted during registration or KYC verification.

• Contact Data: Mobile number, email address, and residential address. These are used to communicate with you about your account, process transactions, and — where you have opted in — send promotional communications.

• Financial Data: Deposit and withdrawal transaction records, payment method references (e.g. bKash wallet number, Nagad account, Rocket number, Visa/Mastercard last four digits), and account balance history. Full payment credentials are never stored on 229bt servers.

• Technical Data: IP address, browser type and version, device type, operating system, time zone, and pages visited. This data helps us detect fraud, ensure platform security, and improve performance.

• Usage Data: Game history, bet amounts, session duration, and in-platform behaviour. Usage data is used for responsible gaming monitoring, fraud detection, and personalising your experience where you have given consent.

• Communications Data: Records of your correspondence with 229bt support, including live chat transcripts and email exchanges. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

2. How We Use Your Personal Data

229bt uses the personal data it collects for the following purposes. We process data only where we have a lawful basis for doing so, as described in the next section.

• To create and manage your account, verify your identity as part of the KYC process, and keep your account secure.

• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate transaction records in Bangladeshi Taka.

• To deliver the games, sports betting markets, and promotional offers available on the 229bt platform, and to personalise your experience where you have consented to personalisation.

• To monitor gameplay for responsible gaming purposes, including detecting patterns that may indicate problem gambling, and to apply limits or self-exclusion tools where activated by the player.

• To detect and prevent fraud, money laundering, and abuse of the platform, and to report suspicious activity to relevant authorities where required by applicable law.

• To send you service communications (e.g. account updates, transaction confirmations, security alerts) and, where you have opted in, promotional messages about 229bt offers and events. You may withdraw consent for marketing communications at any time.

3. Legal Basis for Processing

229bt processes personal data on one or more of the following lawful bases. The applicable basis for each processing activity is noted where relevant throughout this Policy.

• Contractual Necessity: Processing is necessary to perform the contract between you and 229bt — i.e. to provide the services you have registered for, including account management, payment processing, and game delivery.

• Legal Obligation: Certain processing activities — including KYC identity checks, transaction monitoring, and suspicious activity reporting — are required to comply with applicable anti-money laundering and counter-terrorism financing obligations.

• Legitimate Interests: 229bt may process certain technical and usage data on the basis of legitimate interests, including platform security, fraud prevention, and improving the quality of the service — provided those interests are not overridden by your rights and freedoms.

• Consent: Where we rely on consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent, update your preferences in your account settings or contact support.

4. Sharing Your Personal Data

229bt does not sell your personal data to third parties. We share personal data only where necessary for the following purposes, and only with parties who are contractually bound to maintain its confidentiality and security.

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa and Mastercard receive only the transaction data required to process deposits and withdrawals. They do not receive your full gaming history or browsing behaviour.

• Game and Technology Providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming and other game providers may receive session tokens and anonymised usage data required to deliver their games within the 229bt platform. They do not receive your identity documents or financial records.

• Identity Verification Services: Third-party KYC and identity verification providers receive the identity documents and data required to complete your verification. These providers operate under strict data protection agreements with 229bt.

• Regulatory and Law Enforcement Authorities: 229bt may disclose personal data to competent authorities where required by applicable law, court order, or regulatory obligation — including in connection with anti-money laundering investigations. Such disclosures are made only to the extent required by law.

5. Payment Data and KYC Documents

When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa or Mastercard, 229bt records the transaction reference, amount, timestamp and payment method identifier. Full card numbers and mobile banking PINs are never transmitted to or stored on 229bt servers — these are handled exclusively by the respective payment provider's secure environment.

KYC documents — including copies of National ID cards, passports, utility bills and selfie photographs submitted for identity verification — are stored in an encrypted document management system. Access is restricted to authorised 229bt compliance personnel only. Documents are retained for the minimum period required by applicable anti-money laundering legislation and are securely deleted thereafter.

6. Cookies and Tracking Technologies

229bt uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are described below. By continuing to use the 229bt platform, you consent to the use of these cookies in accordance with this Policy.

• Essential Cookies: Required for the platform to function. These include session authentication tokens, load balancing cookies, and security cookies. They cannot be disabled without breaking core platform functionality. No consent is required for strictly essential cookies.

• Analytics Cookies: Used to measure how players interact with the platform — including page views, session duration, and navigation paths. This data is aggregated and anonymised; it does not identify individual users. Analytics cookies require your consent and may be declined via your browser settings.

• Preference Cookies: Store your platform preferences such as language selection and display settings so that these are remembered between sessions. These cookies improve your experience but are not strictly essential. You may delete them without losing your account data.

You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect your ability to access your account, place bets, or make deposits and withdrawals.

7. Data Retention

229bt retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and KYC documents are retained for the duration of the account relationship and for a minimum of five years following account closure, in accordance with anti-money laundering legislation; transaction records are retained for a minimum of five years; communications with support are retained for three years.

When personal data is no longer required, 229bt securely destroys or anonymises it so that it can no longer be linked to an identifiable individual. Players may request early deletion of certain data categories by contacting support, subject to 229bt's legal retention obligations.

8. Your Data Rights

As a 229bt player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within a reasonable time.

• Right of Access: You have the right to request a copy of the personal data 229bt holds about you, along with information about how it is being used and who it has been shared with.

• Right to Rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. For certain data fields (e.g. email, phone number), you can update these directly in your account settings.

• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes it was collected. This right is subject to 229bt's legal retention obligations, which may require us to retain certain data regardless of your request.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed or where you have objected to processing based on legitimate interests.

• Right to Withdraw Consent: Where processing is based on your consent — such as receiving marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

9. Security Measures

229bt implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These include SSL encryption on all platform pages, password hashing using industry-standard algorithms, restricted access controls for internal systems, regular security audits, and staff training on data protection obligations.

While 229bt takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. If you become aware of any security incident affecting your 229bt account — such as unauthorised access or suspicious login activity — please notify us immediately at [email protected] so we can investigate and take appropriate action.

10. Children and Minors

The 229bt platform is strictly for adults aged 21 and above. 229bt does not knowingly collect or process personal data relating to persons under the age of 21. If 229bt discovers or is informed that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

11. Changes to This Privacy Policy

229bt reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we intend to use your data for a new purpose or share it with a new category of third party — we will notify you via the email address or mobile number registered to your account before the changes take effect.

The revised Policy will be published on this page with an updated last revised date. Continued use of the 229bt platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you may request account closure as described in the Terms and Conditions.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 229bt handles your personal data, please contact our support team. We are available 24/7 and aim to respond to all data-related enquiries within a reasonable timeframe.

Email support (plain text — not a clickable link): [email protected]